Refund Policy for Slices & Spices Pizzeria
At Slices & Spices Pizzeria, we take pride in the quality and freshness of our food products. We understand that sometimes things don’t go as planned, and we're here to help with our refund policy. This policy applies to all purchases made through our website, sustainablefutureforum.sbs, or at our physical location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Last Updated: April 1, 2023
Returns and Refunds:
If you are unsatisfied with your purchase from Slices & Spices Pizzeria for any reason, you may be eligible for a refund or exchange, provided that the following conditions are met:
- The item must be returned within 24 hours of the purchase date.
- The product must be in its original condition, uneaten, and in original packaging (if applicable).
- Proof of purchase is required for all returns and refunds – please keep your receipt or have your order number available.
If your return meets these conditions, you may return the product in person to our address or contact our customer service team at +44 20 7946 0958 to initiate the return process.
Non-Refundable Items:
Please note that some items are non-refundable. This generally includes custom orders or food items that have been partially consumed or damaged after delivery. In the interest of hygiene and food safety, once food leaves our premises, we are unable to accept it back.
Incorrect or Damaged Orders:
If you receive an incorrect or damaged item, please contact us immediately at +44 20 7946 0958 or through our website at sustainablefutureforum.sbs. In such cases, you may be eligible for a full refund or exchange without any additional shipping charges.
Cancellations:
Order cancellations are possible if you contact us before the order has been dispatched or prepared. If your order is already in the process of being made or is out for delivery, we're afraid it cannot be cancelled. In such cases, please follow our returns process.
Processing Refunds:
Should your return be accepted, we will process your refund in the same method of payment used for the purchase. Refunds are typically processed within 7-10 business days after we receive the returned item and confirm that it adheres to our returns policy.
Refunds will be issued in £. The time it takes for the refund to appear on your credit/debit card statement depends on your card issuer's policies.
Exceptions/Special Circumstances:
In special cases, if you have a complaint regarding your order that does not fall within the scope of our standard refund policy, please contact us at +44 20 7946 0958. We are committed to ensuring customer satisfaction and will consider your individual situation.
At Slices & Spices Pizzeria, our goal is to serve our customers with the highest quality food and service. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us.
Contact Information:
For any inquiries related to the Refund Policy, returns, or order issues, please contact our customer service team at:
- Phone: +44 20 7946 0958
- Website: sustainablefutureforum.sbs
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
We reserve the right to modify this refund policy at any time, so please review it periodically. Your continued use of the Slices & Spices Pizzeria services after any such modifications signify your acceptance of the new terms.